Built for OpenText Content Management

Turn Content Management tracefiles into actionable diagnostics

Upload trace output, get structured analysis, and track recurring issues across hosts and environments — without replacing your CM platform.

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TraceIQ
TraceIQ file library showing tracefiles organized by host and environment
  • Workspace-isolated data
  • Configurable trace sanitization
  • Encrypted file storage
  • Async analysis — no blocking uploads

The problem

Stop digging through raw trace output

TraceIQ turns scattered evidence into a workspace your team can search, compare, and act on.

Without TraceIQ

Hours in Notepad++ and spreadsheets. Tracefiles in email threads. The same error pattern matched by hand, again and again.

[REDACTED] UnhandledException
  at ContentServer.Handler...
  RequestId: 8f2a-...
  Host: cm-prod-01
  User: [REDACTED]

With TraceIQ

Minutes to the same error pattern across traces. Structured summaries, issue timelines, and insights by host and environment.

TraceIQ
Structured trace analysis with summary and error pattern

Product

Everything you need to investigate Content Management tracefiles

From one-off uploads to a full library with issues and insights.

Analyze

Structured trace review

Summaries, technical notes, and confidence signals in one trace detail view.

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TraceIQ
Trace analysis detail view
Group

Issues that recur

Similar traces clustered by error pattern so patterns surface without manual triage.

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TraceIQ
Issues list grouped by error pattern
Operate

File library by environment

Host and environment metadata, related files, and async processing in your workspace.

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TraceIQ
File library with environment and host
Improve

Insights over time

MTTR, chronic issues, and host health — operational signals from your trace history.

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TraceIQ
Insights dashboard with MTTR and trends

How it works

From upload to insight in three steps

  1. Step 1

    Upload

    Add tracefiles to your library or run ad-hoc analysis with a quick paste.

  2. Step 2

    Analyze

    Processing runs asynchronously — your team keeps working while traces are parsed.

  3. Step 3

    Act

    Review results, group issues into clusters, and track trends in insights.

Security

Privacy controls built for enterprise trace data

Configure what gets stored before analysis — not after the fact.

  • Sanitization presets

    Standard, Strict, or Debug — redact secrets and sensitive fields before traces are stored.

  • Encryption at rest

    Trace file blobs are protected with organization-scoped encryption keys.

  • Org-scoped workspace

    Data stays inside your workspace boundary — designed for team isolation, not shared pools.

Available in your workspace after signup.

TraceIQ
Data privacy and trace sanitization settings

Who it's for

Built for the people who live in Content Management tracefiles

  • CM system administrator

    Triage production incidents with structured summaries and a durable file library.

  • Support engineer

    Share context faster with per-file notes and error patterns that match across uploads.

  • Partner / consultant

    Manage multiple customer workspaces from one partner account.

    Partner pricing

Pricing

Plans for teams and partners

Choose the workspace model that fits how you deliver CM support.

Enterprise

A dedicated workspace for your organization's CM team — file library, issues, insights, and privacy controls.

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Partner

For consultancies and MSPs managing multiple customer organizations from one account.

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Frequently asked questions

Questions? support@traceiq.com

Ready to analyse your next trace?

Create an account with your work email and upload your first trace in minutes.

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